Air France-KLM is a major player in global air transport. Its main activities are passenger and cargo air transport and aircraft maintenance.
The journey of luggage is complex. From the moment a passenger checks-in at her departure airport, to the moment she collects her bag at her arrival. Luggage is loaded, dispatched, transported, unloaded, re-loaded… by multiple teams, both part of an airline’s organization and their external contractors. Each contributor relies on their IT infrastructure, making it difficult to reconcile data, trace a bag and identify responsibility in the case of a delivery failure. This inevitably results in time-consuming and, sometimes conflictual negotiations.
Blockchain technology brings transparency and accountability into the process and offers an opportunity to build a system of trust and collaboration.